Recently many users have stated an unusual complaint against the Galaxy S4 regarding its mail app. According to the users, the app had deleted all of their e-mails, right after they finished reading those. Other owners say that after closing the mail app once, all their mails would disappear. At first, these talks didn’t make sense and as the search went deeper for a solution, it was discovered that the problem wasn’t caused by any glitch per se.
This incident occurs when the mail account is integrated into other devices where the mail client initiates a deleting process of all the mails without making copies at first and leaving them. All the mails disappeared simply because there was nothing for the phone to show.
To get rid of this problem, follow these steps depending on the mail client installed on your other devices.
- At first, select Account Settings.
- Then, go to Advanced Settings.
- You’ll find the ‘Leave a copy of messages on the server‘ box under the ‘Delivery’ tab. Check it.